Terms & Conditions of Sale - Fasteners
April 1, 2020
ACCEPTANCE: All orders shall be subject to the following terms and conditions.
TELEPHONE ORDERS: Telephone orders are accepted at the risk of the Buyer and must have reference to a Purchase Order Number. The Buyer must confirm telephone orders with written confirmation, which should be marked "CONFIRMATION", or similar to avoid duplication of order.
PRICES: Prices are as shown on the website (https://www.ceramicfasteners.com) at the time the order is placed and are subject to change at any time. All prices are in U.S. dollars. Clerical and typographical errors are subject to correction.
USAGE: Customer understands: (1) shrink factor variations in processing ceramic fasteners and their stack-up tolerance cannot be controlled on the thread pitch. Therefore engaging more than 5 threads on any male fastener is not recommended; (2) Ceramic materials are inherently brittle. Therefore specified torque values (https://www.ceramicfasteners.com/tech-info/stock-fasteners_torque-values.php) must not be exceeded.
CERTIFICATION OF COMPLIANCE: Supplied upon request. Please contact us.
PACKING/HANDLING: A charge of $5.00 is added to all orders upon checkout to cover packing and handling of goods.
DELIVERY TERMS: All orders will be shipped per the selection of courier and service type chosen by Buyer at the time the order is placed online. In all cases, risk of loss or damage to goods in transit shall fall upon the Buyer, which shall file any resulting claims with the carrier.
Deliveries Outside the United States: Buyer is responsible for all taxes, tariffs and customs fees at time of delivery and for all fees incurred to return an order to Ceramco, Inc. An estimate of these charges can be provided upon request.
PAYMENT TERMS: All online orders must be paid for by credit card. Orders received are placed on hold until the card holder information is verified and purchase amount is approved by the payment processor.
CREDIT TERMS: Orders based on the extension of credit cannot be placed online. Such orders must be arranged for in advance. Ceramco, Inc. may extend credit to customers in good standing. Ceramco, Inc. reserves the right to make the final decision regarding the extension of credit. Unless otherwise specified in writing by Ceramco, Inc., payment for goods shipped under credit terms will be made by the Buyer within 30 days from the date of invoice. A finance charge of 1.5% will be computed on a compounded basis and added to any balance over 30 days. The Buyer shall reimburse Ceramco, Inc. for any expenses incurred by Ceramco, Inc. in collecting funds owed. If Buyer's credit status does not, in Ceramco, Inc.'s opinion, warrant the shipment of goods ordered, Ceramco, Inc. may require a full or partial payment prior to shipment. If Buyer cannot fulfill partial payment requirement, Ceramco, Inc. may cancel the Buyer's order and shall be entitled to receive cancellation charges described below. In the event an invoice is delinquent for 90 days or more, future shipments will be made on a C.O.D. basis only.
CANCELLATION: Orders placed online are final and cannot be cancelled. Orders based on the extension of credit may be cancelled, in whole or part, only upon written notice to Ceramco, Inc. and upon payment of reasonable cancellation charges, which shall include expenses and commitment costs incurred by Ceramco, Inc. and attributable to such order(s). In the case of canceled orders for custom product where processing has started, Ceramco, Inc. shall charge the full invoice price for the portion of the order that has been produced or is in process. For purposes of verification, Buyer has the right to receive the partial order paid for.
RETURNS: Authorization to return successfully delivered goods must be obtained from Ceramco, Inc. prior to returning goods. Claims on price or invoicing errors are to be made within ten (10) business days. Claims for discrepant material should be made immediately after receipt of merchandise.
WARRANTY & LIMITATION OF LIABILITY: Ceramco, Inc. warrants that the products to be delivered shall be of the material specified, uniform in quality and free from defects in material and workmanship. Ceramco, Inc. makes no other warranties, expressed or implied. Ceramco, Inc.'s liability under the above warranty shall not exceed the cost of correcting any defects in replacement of the products delivered. The Buyer assumes all risk and liability for the results obtained by the use of any product in combination with other articles or materials, or used in a manner that exceeds Ceramco’s recommend and/or established engineering values, or in the practice of any process. It is expressly understood that any suggestions, drawings, and technical advice furnished by Ceramco, Inc. with reference to the use of its product is given gratis and Ceramco, Inc. assumes no obligation or liability for the advice given or results obtained.
APPLICABLE LAW: The rights and duties of the parties to this transaction shall be governed by the laws of the State of New Hampshire.
FINAL AGREEMENT: Any change or departure from the above stated terms and conditions or from agreements to accept customers own terms and conditions of purchase, shall be valid only upon written approval of the C.E.O. of Ceramco, Inc.